Terms and Conditions of the WPC Sp. z o. o. Online Store

§1. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:

Seller — WPC Sp. z o.o. with its registered office in Warsaw, Poland, at ul. Władysława Hermana 3A, 02-496 Warsaw, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0001144538, NIP: 5223320371, REGON: 540425075.

Store — the online store operated by the Seller and available at: https://wpcpoland.com/.

Website — the website of the Store operating at https://wpcpoland.com/.

Customer — a natural person, legal person or organisational unit without legal personality to which legal capacity is granted by law, making purchases in the Store.

Consumer — a Customer who is a natural person concluding a legal transaction with the Seller that is not directly related to their business or professional activity.

Entrepreneur with consumer rights — a natural person concluding an agreement directly related to their business activity, where the content of the agreement indicates that it is not of a professional nature for that person.

Goods — a product presented in the Store that may be the subject of a Sales Agreement.

Order — a declaration submitted by the Customer via the Store, aimed directly at concluding a Sales Agreement for the Goods.

Sales Agreement — an agreement for the sale of Goods concluded between the Customer and the Seller via the Store.

Terms and Conditions — this document setting out the rules for using the Store, placing orders, making payments, delivery, withdrawal from the agreement and complaints.

Business Days — days from Monday to Friday, excluding Saturdays, Sundays and public holidays in Poland.

§2. General provisions

1. The online store operating at https://wpcpoland.com/ is operated by WPC Sp. z o.o. with its registered office in Warsaw, Poland, at ul. Władysława Hermana 3A, 02-496 Warsaw.
2. Seller’s details:

3. These Terms and Conditions define the rules for using the Store, in particular the rules for placing Orders, concluding Sales Agreements, making payments, delivery, withdrawal from the agreement and complaint procedures.
4. Information presented in the Store, in particular descriptions of Goods, prices, photographs and technical parameters, does not constitute an offer within the meaning of the Polish Civil Code, but an invitation to conclude an agreement.
5. To use the Store, the Customer must have a device with Internet access, an up-to-date web browser, enabled cookies and an active e-mail address.
6. The Customer is obliged to use the Store in accordance with the law, good practice and these Terms and Conditions, in particular not to provide unlawful content.
7. The Seller takes measures to ensure the proper operation of the Store, but reserves the right for temporary technical interruptions or limitations in the availability of the Store resulting from maintenance works, updates or reasons beyond the Seller’s control.

§3. Goods and prices

1. The subject of sale in the Store are Goods presented in the Store’s offer at the time of placing the Order.
2. All prices of Goods are given in Polish zloty and are gross prices, including VAT, unless expressly stated otherwise for a given Good.
3. The price of the Goods does not include delivery costs, unless the description of the Goods, cart or Order summary expressly states otherwise.
4. The delivery cost is indicated to the Customer before the Order is placed.
5. The Seller makes every effort to ensure that descriptions, photographs and technical data of the Goods are reliable and up to date.
6. Photographs of Goods may be for illustrative purposes only and may differ from the actual appearance of the Goods in a way that is not material to their functional properties.
7. The Seller reserves the right to change prices of Goods, introduce new Goods to the Store and withdraw Goods from the offer. Such changes do not affect Orders placed before their introduction.

§4. Placing orders

1. Orders may be placed in the Store 24 hours a day, 7 days a week.
2. To place an Order, the Customer selects the Goods, adds them to the cart, completes the required data, selects the delivery and payment method and then confirms the Order.
3. Acceptance of these Terms and Conditions is required to place an Order.
4. The Customer is obliged to provide true, current and complete data necessary to process the Order.
5. Placing an Order means that the Customer submits an offer to purchase the Goods on the terms indicated in the Order summary.
6. After placing the Order, the Customer receives an e-mail confirming that the Order has been received by the Store.
7. The Sales Agreement is concluded when the Seller confirms acceptance of the Order for processing.
8. The Seller reserves the right to contact the Customer to confirm data, clarify the Order or explain any inaccuracies.
9. If it is not possible to process the Order, the Seller shall immediately inform the Customer. If the Customer has already made payment, the Seller shall refund the received funds.
10. Orders placed on Business Days by 12:00 are usually shipped on the same day, provided that the Goods are available and the Order has been correctly paid for.
11. Orders placed on Business Days after 12:00, as well as on weekends and public holidays, are usually shipped on the next Business Day.

§5. Payments

1. The available payment method in the Store is online payment made via the Przelewy24 and InpostPay systems.
2. Payment should be made in accordance with the instructions displayed during the Order process.
3. Order processing begins after the payment operator confirms the payment successfully, unless the Seller expressly indicates otherwise.
4. The Seller may issue a VAT invoice in accordance with the data provided by the Customer when placing the Order.
5. The Customer is obliged to provide correct data necessary for the processing of the Order and for issuing the sales document.
6. If the Customer needs to change invoice details, the Customer should contact the Seller without delay, before the sales document is issued.

§6. Delivery

1. Delivery of Goods is carried out by courier service.
2. The standard delivery cost is PLN 22.50 gross.
3. The delivery time is usually from 1 to 3 Business Days.
4. On Business Days, Orders placed and paid for by 12:00 are usually shipped on the same day.
5. Orders placed on Business Days after 12:00, as well as on weekends and public holidays, are usually shipped on the next Business Day.
6. The delivery time may change in the event of circumstances beyond the Seller’s control, in particular delays on the part of the carrier, periods of increased sales, random events or logistics issues.
7. Deliveries are made to the address provided by the Customer when placing the Order.
8. The Customer should check the condition of the shipment upon delivery. If damage to the shipment is found, it is recommended to draw up a damage report in the presence of the courier and immediately contact the Seller.
9. Failure to draw up a damage report does not exclude or limit the Consumer’s rights under applicable law, but may make it more difficult to pursue claims against the carrier.
10. In the event of delivery problems, the Customer may contact the Seller by e-mail at info@wpcpoland.com or by telephone at +48 508 408 858.

§7. Right of withdrawal from the agreement

1. A Consumer and an Entrepreneur with consumer rights who has concluded a distance agreement may withdraw from the Sales Agreement without giving any reason within 14 days.
2. The withdrawal period begins on the day on which the Customer, or a third party indicated by the Customer other than the carrier, takes possession of the Goods.
3. In the case of an Order covering multiple Goods delivered separately, the withdrawal period begins on the day of taking possession of the last Good.
4. To exercise the right of withdrawal, the Customer should inform the Seller of their decision by means of an unequivocal statement.
5. The statement of withdrawal may be sent by e-mail to: info@wpcpoland.com or by post to:

6. The Customer may use the withdrawal form made available by the Seller, but this is not obligatory.
7. To meet the withdrawal deadline, it is sufficient to send the statement of withdrawal before the 14-day period expires.
8. The Customer is obliged to return the Goods without delay, no later than within 14 days from the day on which the Customer informed the Seller of the withdrawal from the agreement.
9. The Goods should be returned to the following address:

10. The return form or a copy of the proof of purchase should be attached to the returned Goods.
11. It is recommended that the returned Goods be properly secured for transport.
12. The Customer bears the direct cost of returning the Goods, unless the Seller expressly decides otherwise.
13. The Seller does not accept cash-on-delivery return shipments.

§8. Effects of withdrawal from the agreement

1. In the event of withdrawal from the agreement, the Seller shall refund to the Customer all payments received from the Customer, including the cost of the cheapest standard delivery method available in the Store.
2. The refund shall be made without delay, no later than within 14 days from the date on which the Seller receives the statement of withdrawal from the agreement.
3. The Seller may withhold the refund until the Goods are received back or until the Customer provides proof of returning the Goods, whichever occurs first.
4. The refund shall be made using the same payment method as the Customer used in the original transaction, unless the Customer expressly agrees to a different solution.
5. The Customer is liable for any reduction in the value of the Goods resulting from using them in a manner exceeding what is necessary to establish the nature, characteristics and functioning of the Goods.

§9. Exclusions from the right of withdrawal

The right of withdrawal from the agreement does not apply in cases specified by law, in particular to agreements:

1. where the subject of the agreement is a non-prefabricated item manufactured according to the Customer’s specifications or intended to meet the Customer’s individual needs;
2. where the subject of the agreement is an item delivered in sealed packaging which cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery;
3. where the subject of the agreement is an item which, after delivery, due to its nature, becomes inseparably connected with other items;
4. for the provision of services, if the Seller has fully performed the service with the Customer’s express consent and the Customer was informed before the service began that after the Seller’s performance, the Customer would lose the right of withdrawal.

§10. Complaints

1. The Seller is obliged to deliver Goods that conform to the agreement.
2. The Customer has the right to submit a complaint if the Goods do not conform to the agreement, have a defect or do not meet the conditions specified in the Order.
3. A complaint may be submitted in particular by sending a complaint notification to the e-mail address: info@wpcpoland.com or in writing to the Seller’s address:

4. To facilitate the complaint procedure, it is recommended to use the complaint form made available by the Seller.
5. The complaint should include at least: the Customer’s full name or company name, contact details, Order number or a copy of the proof of purchase, description of the identified non-conformity or defect, the date it was noticed and the expected method of complaint resolution.
6. If it is necessary to return the complained Goods, the Customer should send them to the following address:

7. The complaint form and proof of purchase, for example a receipt, invoice or Order confirmation, should be attached to the complained Goods.
8. The Seller shall respond to a complaint submitted by a Consumer or an Entrepreneur with consumer rights within 14 calendar days from the date on which the complaint is received.
9. If the Seller does not respond to the complaint within the period specified in the preceding point, the complaint shall be deemed accepted.
10. The response to the complaint shall be provided on paper or another durable medium, in particular to the e-mail address indicated by the Customer.
11. The 14-day period applies to providing a response to the complaint. The repair or replacement of the Goods shall be carried out within a reasonable time from the moment the Seller is informed of the non-conformity of the Goods with the agreement and without significant inconvenience to the Customer, taking into account the nature of the Goods and the purpose for which they were purchased.
12. Depending on the nature of the identified non-conformity or defect, the Goods may be repaired, replaced with new Goods, the price may be reduced or the amount paid may be refunded — in accordance with applicable law.
13. The complained Goods should be properly secured for transport.
14. The provisions of these Terms and Conditions do not limit the Consumer’s rights arising from generally applicable laws.

§11. Warranty

1. Goods may be covered by a manufacturer’s, distributor’s or Seller’s warranty, if such information is indicated with the Goods or in the warranty document.
2. The scope, duration and terms of the warranty are specified in the warranty document or in the information provided with the Goods.
3. Exercising warranty rights does not exclude, limit or suspend the Customer’s rights arising from the provisions on non-conformity of the Goods with the agreement.

§12. Out-of-court complaint handling and claim settlement

1. The Consumer may use out-of-court complaint handling and claim settlement methods.
2. Information on out-of-court consumer dispute resolution is available, among others, on the websites of the Polish Office of Competition and Consumer Protection.
3. The Consumer may seek assistance from a municipal or district consumer ombudsman, consumer organisations or the competent Trade Inspection authority.

§13. Personal data

1. The controller of Customers’ personal data is WPC Sp. z o.o. with its registered office in Warsaw, Poland, at ul. Władysława Hermana 3A, 02-496 Warsaw.
2. Customers’ personal data are processed for the purpose of handling Orders, concluding and performing Sales Agreements, processing payments, delivery, handling returns and complaints, and fulfilling legal obligations imposed on the Seller.
3. Detailed information on the processing of personal data should be set out in the Privacy Policy available in the Store.
4. Providing personal data is voluntary, but necessary to place and process an Order.

§14. Product reviews

1. The Store may enable Customers to add reviews of Goods.
2. Reviews should relate to the Customer’s actual experience with the Goods or Order handling.
3. The Seller may refuse to publish a review or remove a review if it contains unlawful, offensive, third-party rights-infringing, advertising, spam or unrelated content.
4. If the Store publishes Customer reviews, it should inform whether and how it verifies that the reviews come from persons who have actually used or purchased the Goods.

§15. Downloadable forms

§16. Final provisions

1. These Terms and Conditions are available free of charge on the Store’s website in a manner that allows them to be downloaded, saved and printed.
2. In matters not regulated by these Terms and Conditions, Polish law shall apply, in particular the Polish Civil Code, the Polish Consumer Rights Act and the relevant provisions on the provision of electronic services.
3. The Seller reserves the right to amend these Terms and Conditions for important reasons, in particular in the event of changes in the law, payment methods, delivery methods, Seller’s details or Store functionalities.
4. Orders placed before the amendment of these Terms and Conditions shall be governed by the Terms and Conditions in force at the time the Order was placed.
5. No provision of these Terms and Conditions is intended to exclude or limit any Consumer rights arising from mandatory provisions of law.