After-sales service
Returns and complaints
We want the return and complaint process to be clear and as straightforward as possible. Below you will find the most important information and an online form for submitting a product return.
The period begins on the day the product is received by the Consumer or by a third party indicated by the Consumer.
Product return
How do I submit a return?
Complete the form, verify your order and then select the products and quantities that you wish to return.
Verify your order
Enter the order number and the billing surname used when the order was placed.
Select the products
Once the order has been verified, its products will be displayed. Select the relevant items and specify the quantity that you wish to return.
Pack the parcel securely
The product should be appropriately protected against damage during transport.
Send the parcel
Send the parcel to WPC Sp. z o. o. at the address provided below. We do not accept cash-on-delivery parcels.
ul. Władysława Hermana 3A
02-496 Warsaw, Poland
We recommend including a copy of the proof of purchase or a note containing the order number so that the return can be identified quickly.
Online form
Submit a product return
The form will verify your order and allow you to select the relevant products and quantities.
Downloadable documents
Prefer to use a PDF form?
Download the relevant document, complete it and include it with your parcel, or email a scanned copy to info@wpcpoland.com.
Product return
Withdrawal form
A form for Consumers who wish to withdraw from a distance contract and return the ordered product.
Download PDF formProduct complaint
Complaint form
A document that helps you provide the order details, describe the problem and state how you would like the complaint resolved.
Download PDF formInclude your order number and the details required to identify the purchase. You can place the completed document inside the parcel or email it to info@wpcpoland.com.
Payment refund
When will you receive your refund?
Payments are refunded without undue delay and no later than 14 days after we receive the notice of withdrawal from the contract. WPC Sp. z o. o. may withhold the refund until the returned product is received or until proof of its return has been provided.
The refund will be made using the same payment method that was used for the original transaction, unless the customer expressly agrees to another method.
Complaints
Is the product damaged or not in accordance with your order?
You can submit a complaint by email. Include the information required to identify your order and describe the defect or non-conformity as precisely as possible.
Prepare your details
Provide your full name or company name, contact details and order number, or attach a copy of the proof of purchase.
Describe the problem
Describe the defect, state when it was discovered and explain how you would like the complaint to be resolved.
Attach photographs
Photographs of the product, packaging and product markings may help us assess the complaint more quickly.
Useful information
Frequently asked questions
Do I have to provide a reason for the return?
No. When exercising the statutory right of withdrawal, you are not required to state a reason for returning the product. However, this information may help us improve our products and customer service.
Can I return only one product from my order?
Yes. The form allows you to select individual order items and specify the quantity that you wish to return.
Who pays the cost of returning the product?
The direct cost of returning the product is paid by the customer, unless WPC Sp. z o. o. expressly agrees otherwise.
Can I send the parcel using cash on delivery?
No. Cash-on-delivery parcels are not accepted.
How long does it take to process a complaint?
Complaints are reviewed without undue delay. Where applicable law provides a 14-day response period, the response will be provided before that period expires.
Need assistance?
Contact WPC Sp. z o. o.
Do you have a question about a return, complaint or the status of your submission? Contact our team.
WPC Poland
Formularz zwrotu towaru
Podaj numer zamówienia i nazwisko płatnika. Po weryfikacji wybierzesz produkty oraz ilości, które chcesz zwrócić.
